1. Overview
This website is operated by tidynestbox. Throughout the site, the terms “we”, “us” and “our” refer to tidynestbox. We offer this website, including all information and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein. These Terms apply to all users of the site.
Our registered business address is: 28 Market Street, Manchester, England, M1 1PT, United Kingdom.
2. Business Scope And Eligibility
We specialise in the sale of home organisation containers and storage rack systems. Our services are exclusively directed to customers located within Europe and the United States. By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence.
3. Products And Pricing
We make every effort to display as accurately as possible the colours and images of our products. All descriptions of products are subject to change at any time without notice, at our sole discretion. We reserve the right to limit the sales of our products to any person, geographic region, or jurisdiction on a case-by-case basis.
Prices for our products are subject to change. We shall not be liable to you or to any third-party for any modification, price change, or discontinuance of the Service.
4. Shipping And Delivery
We are committed to efficient order fulfilment and partner with premium logistics providers, including DHL, FedEx, and UPS (Priority services), to ensure reliable transit.
- Dispatch: Orders are processed and dispatched from our United Kingdom warehouse within 1-2 business days following order confirmation.
- Transit Time: Estimated delivery time is between 5 to 9 business days.
- Tracking: Automated notifications will be sent to the email address provided at checkout at key milestones, including order shipment, arrival at regional hubs, and local delivery status.
- Delayed Shipments: If a shipment exceeds the standard delivery window, we will initiate a formal investigation with the respective carrier. Based on the findings of the investigation, we will provide a resolution, which may include a full refund or a replacement shipment.
5. Transfer Of Risk And Title
In accordance with the UK Consumer Rights Act and the EU Consumer Rights Directive, the risk of loss or damage to the goods remains with tidynestbox until the physical goods are delivered into the possession of the consumer or a person identified by the consumer to take possession of the goods. Title to the products passes to the customer upon successful delivery.
6. Right Of Withdrawal And Returns
We comply with international consumer protection standards for our customers in Europe and the United States.
- Statutory Right of Withdrawal: Customers within the UK and EU have the right to withdraw from their purchase within 14 days of receiving the goods without giving a reason.
- Defective or Damaged Goods: If you receive an item that is damaged or defective, please contact our customer support team at storage@tidynestbox.com with photographic evidence of the issue. Upon verification, we will arrange for a replacement or a full refund. In such instances, customers are not required to return the damaged item.
- Return Process: To exercise your right to return, you must inform us of your decision via a clear statement (e.g., an email). Items must be handled with reasonable care while in your possession.
7. Accuracy Of Billing And Account Information
We reserve the right to refuse any order you place with us. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and payment details, so that we can complete your transactions and contact you as needed.
8. Prohibited Uses
You are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others.
9. Limitation Of Liability
We do not guarantee, represent or warrant that your use of our service will be uninterrupted or error-free. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
In no case shall tidynestbox, our directors, officers, employees, or affiliates be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, or consequential damages of any kind, arising from your use of any of the service or any products procured using the service.
10. Indemnification
You agree to indemnify, defend and hold harmless tidynestbox and our parent, subsidiaries, affiliates, partners, and employees, harmless from any claim or demand, including reasonable legal fees, made by any third-party due to or arising out of your breach of these Terms of Service.
11. Severability
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms.
12. Governing Law
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of England & Wales. Any disputes arising shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.
13. Changes To Terms Of Service
You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website.
14. Contact Information
Questions about the Terms of Service should be sent to us at:
Email: storage@tidynestbox.com
Address: 28 Market Street, Manchester, England, M1 1PT, United Kingdom
