At tidynestbox, we are committed to providing a reliable and transparent delivery service. This policy outlines our shipping procedures, timeframes, and protocols for orders placed on www.tidynestbox.com.
1. Service Coverage
We exclusively offer shipping services to customers located within the United States and Europe. All orders are dispatched from our central fulfilment facility located at:
292841 Office Suite 29a, 3/F 23 Wharf Street, London, England, SE8 3GG
2. Order Processing & Dispatch
- Handling Time: All orders are typically processed and dispatched within 1 to 2 working days (Monday – Friday, excluding UK Public Holidays) following successful payment confirmation.
- Verification: Orders are processed once the shipping and billing information has been verified.
3. Shipping Methods & Estimated Delivery
To ensure efficient transit, we partner with premier global logistics providers, including DHL, FedEx, and UPS (Priority Services).
- Estimated Transit Time: Once dispatched, orders are estimated to arrive within 5 to 9 working days.
- Service Level: We utilize priority courier channels to maintain consistency in our delivery timelines across both European and North American regions.
4. Shipment Tracking
Automated transparency is a core part of our service. Upon dispatch, our system will automatically send status updates to the email address provided at checkout during the following milestones:
- Order Confirmation: Confirming your purchase.
- Dispatch Notification: Including your unique tracking number and carrier details.
- Transit Milestones: Updates as the parcel reaches major logistics hubs.
- Out for Delivery: Notification when the parcel is with your local courier.
5. Delivery Delays & Investigations
While we strive to meet all estimated windows, transit times may occasionally be influenced by factors beyond our immediate control (such as seasonal volumes or regional courier capacity).
- Protocol: If a shipment has not arrived within the standard 9-working-day window, please contact us at storage@tidynestbox.com.
- Investigation: We will immediately initiate a formal inquiry with the respective carrier.
- Resolution: Based on the findings of the carrier investigation, if the parcel is deemed lost or significantly delayed beyond reasonable limits, tidynestbox will provide a full refund of the purchase price or arrange for a replacement shipment at no additional cost to the customer.
6. Customs, Duties, and Taxes
At tidynestbox, we operate under a DDP (Delivered Duty Paid) model for all orders shipped to the United States and Europe.
United States: The price displayed at checkout is final. No additional import duties or custom fees will be collected from the recipient upon delivery.
Europe: All applicable Value Added Tax (VAT) and customs clearance fees are covered entirely by tidynestbox. You will not experience any unexpected brokerage or tax charges at your doorstep. We take full responsibility for ensuring your order clears customs smoothly with zero hidden fees.
7. Incorrect Information
It is the customer’s responsibility to provide an accurate and complete shipping address. tidynestbox cannot be held liable for delivery failures resulting from incorrect or incomplete address details provided at the time of purchase.
8. Contact Information
For any enquiries regarding your shipment, please contact our support team:
Company: HESIAMHOEG LIMITED
Address: 292841 Office Suite 29a, 3/F 23 Wharf Street, London, England, SE8 3GG
Phone: +44 2081449689
Email: Storage@tidynestbox.com
