At tidynestbox, we strive to ensure that our storage baskets and organizers meet high quality standards. This policy outlines the procedures for refunds and returns, ensuring compliance with the UK Consumer Rights Act 2015, the EU Consumer Rights Directive, and relevant US consumer protection regulations.
1. Right Of Withdrawal (14-day Cooling-off Period)
In accordance with UK and EU consumer laws, customers in these regions have the right to cancel their purchase without providing a reason within 14 days of receiving the goods.
- To exercise this right, you must inform us of your decision via email at storage@tidynestbox.com.
- Items must be returned in their original condition and packaging.
2. Shipping & Delivery
We partner with premium carriers such as DHL, FedEx, and UPS (Priority Service) to ensure reliable delivery to Europe and the United States.
- Processing Time: Orders are dispatched from our UK warehouse within 1-2 business days following order confirmation.
- Estimated Delivery: Most orders arrive within 5-9 business days.
- Tracking: Automated tracking notifications will be sent to your registered email address at key milestones (dispatch, arrival at sorting facility, and out for delivery).
- Delayed Deliveries: If an order exceeds the standard transit time, we will initiate an investigation with the carrier. Depending on the findings, we will offer a full refund or a replacement.
3. Returns Procedure
If you wish to return an item, please follow these steps:
- Return Address: 28 Market Street, Manchester, England, M1 1PT, United Kingdom.
- Customers are responsible for the direct cost of returning the goods unless the item is faulty or not as described.
- We recommend using a trackable shipping service, as we cannot process a refund until the item is received at our facility.
4. Faulty Or Damaged Goods
If you receive an item that is damaged or functionally defective:
- Please contact us immediately at storage@tidynestbox.com with photographic evidence of the issue.
- Once the damage is verified, we will arrange for a full refund or a replacement at no additional cost to you.
- In these specific cases, you are not required to return the damaged item.
5. Refunds
Once your return is received and inspected (or once damage is verified via photo), we will process your refund.
- Refund Method: Credits will be issued to the original payment method used at checkout.
- Accepted Payment Methods: We support transactions via Visa, Mastercard, American Express, and Apple Pay.
- Processing Time: Please allow a standard period for your financial institution to process and post the transaction to your account.
6. Contact Information
For any inquiries regarding your order, shipping status, or returns, please contact our customer support team:
Brand: tidynestbox
Address: 28 Market Street, Manchester, England, M1 1PT, United Kingdom
Email: storage@tidynestbox.com
Website: www.tidynestbox.com
