This Privacy Policy describes how www.tidynestbox.com (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from the Site.
For the purposes of applicable data protection laws, www.tidynestbox.com is the Data Controller of your personal information.
1. Information We Collect
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. This includes:
- Contact Information: Name, billing address, shipping address, email address, and phone number.
- Order Information: Details of the products purchased and transaction history.
- Device Information: IP address, browser type, and time zone.
2. How We Use Your Information
We use the information collected to:
- Fulfil orders placed through the Site (including arranging for shipping and providing invoices/order confirmations).
- Communicate with you regarding your order status.
- Screen orders for potential risk or fraud.
- Comply with legal and tax obligations applicable in the United Kingdom, Europe, and the United States.
3. Payment Processing And Data Sharing
To facilitate your transactions, we share your personal information with third-party service providers who perform services on our behalf.
3.1 Stripe Payment Processing All payments are processed through Stripe. When you make a purchase, your payment information (such as credit/debit card numbers) is provided directly to Stripe. We do not store your full payment card details on our servers. Stripe’s use of your personal information is governed by their own Privacy Policy, which adheres to international standards for data handling.
3.2 Service Providers We may share information with logistics partners for the delivery of physical goods and with professional advisers where necessary to comply with regulatory requirements.
4. Data Retention
We maintain your personal information for our records for the following durations, in accordance with UK, EU, and US legal requirements:
- Transaction Records: For a period of seven (7) years following the end of the financial year in which the transaction occurred. This is required to comply with HMRC (UK), European tax authorities, and IRS (US) regulations for tax and audit purposes.
- Correspondence: General enquiries not resulting in a transaction are retained for two (2) years to ensure continuity of service.
- Erasure: After these periods, your data will be securely deleted or anonymised unless a legal obligation requires further retention.
5. Data Security
We implement commercially reasonable organisational and technical measures to protect the information we collect. While we employ industry-standard protocols to mitigate risks, no method of transmission over the internet or electronic storage is completely impenetrable. We strive to maintain robust protections to prevent unauthorised access, disclosure, or alteration of your data.
6. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- UK & EU Residents (GDPR): You have the right to access, correct, or request the erasure of your personal data. You may also object to or request the restriction of processing.
- US Residents (CCPA/CPRA): You have the right to request notice of the categories of personal information we collect, the right to opt-out of the “sale” of information (note: we do not sell your personal information), and the right to non-discrimination for exercising these rights.
To exercise any of these rights, please contact us using the information provided below.
7. Cookies
We use cookies to improve your browsing experience and to understand how our Site is used. You can manage your cookie preferences through your browser settings.
8. Contact Us
For more information about our privacy practices, or if you have questions, please contact our Data Controller at:
Brand Name: tidynestbox
Website: www.tidynestbox.com
Address: 28 Market Street, Manchester, England, M1 1PT, United Kingdom
Email: storage@tidynestbox.com
